Shipping policy
How long will my order take?
Times are counted in business days from purchase and include preparation and dispatch:
- Santiago Metropolitan Region: 2 to 4 business days.
- Other regions of Chile: 3 to 6 business days.
If your order includes a pre-order item, the whole order ships when that item is available, on the date shown at the time of purchase.
How is it shipped?
All orders ship from Santiago. In the Metropolitan Region we deliver to your door with Paket, and to other regions with Starken. In the regions you can also choose Starken por pagar and pay for shipping on delivery.
How much does it cost?
The cost depends on your region and is shown before you pay. In the Metropolitan Region it is $3.500. Shipping within Chile is free on orders from $100.000.
How do I track my order?
Once your order ships we will email you the tracking number. You can also check it at Track order.
When you receive your order
Check that the package is in good condition before accepting it. If you see damage, openings or signs of tampering, we recommend not accepting it and writing to us. If you already received it and notice something wrong, record a video while opening it. It helps us resolve your case faster with the carrier.
For any damage, loss or problem with your shipment, write to us at contacto@humanmob.cl or on Instagram at @humanmob and we will sort it out with you.
International shipping
We ship to the United States and Europe with DHL Express. Shipping is a flat rate shown at checkout. We will send you the DHL tracking number as soon as your order ships.
Prices for international orders are shown and charged in Chilean pesos (CLP). Your bank or PayPal will convert the amount to your currency.
Import taxes and duties: prices do not include import taxes, VAT or duties in the destination country. If applicable, these charges are collected by DHL or customs on delivery and are paid by the customer. If an order is refused because these charges were not paid, shipping and return costs are non-refundable.
Free shipping applies only to deliveries within Chile.